You can expect a refund in the same form of payment originally used for purchase within 7-14 business days of receiving your returned product. Please note that your bank may institute additional time for the credit to appear in your account. If an Online Gift Certificate was used, the refund amount will be placed on a new Online Gift Certificate that you will receive via email. For Gift Cards, you can expect your refund on a new Gift Card that you will receive in the mail. You will be refunded the shipping cost if the return is a result of a manufacturer error or a shipping error on our part.