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The packing slip in your package will contain detailed return instructions for all returnable items.
Pack the item(s) securely in the original product packaging, if possible. Please include all paperwork, parts, and accessories. All products must be returned in good condition, to ensure full credit.
Complete the return reason questionnaire on the packing slip and include it in the return package.
Before sending your return shipment, please remove all extra labels from the outside of the package.
Send the return package to the following address (unless your packing slip directs otherwise):
All return shipping charges must be prepaid. We cannot accept C.O.D. deliveries.
It is recommended that you use UPS or Insured Parcel Post for your return.
Keep the Return Tracking Number for your return package to monitor delivery status.
To receive credit, items must be returned within 60 days of delivery.
You can expect a refund in the same form of payment originally used for the purchase, within 60 days of our receiving the returned order.
Credit for gift returns will be issued to the original purchaser.
We do not accept returns on customized products, unless the products arrive damaged.
Click here for information on returning damaged or defective items.
Our general Return Policy does not apply to all items. For a list of exceptions and instructions on returning these specialty items, please read our Return Exceptions Policy.
Please note that purchased items from store.nba.com cannot be returned to NBA retail stores. All return shipping charges must be prepaid. We cannot accept C.O.D. deliveries. For your protection, we recommend that you use UPS or Insured Parcel Post for your return shipment so you can track the delivery of your package.
To contact our Customer Service Department, please click here to fill out an email form.